Application Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture services Pvt Ltd is seeking an Application Tech Support Practitioner to act as the continuous link between clients and applications, ensuring high-quality service and rapid resolution of issues. You will define and interpret client problems using deep product knowledge to design effective solutions.

The role requires 2+ years of experience, 15 years of full-time education, and hands-on expertise with Microsoft Intune, located at our DDC5E SEZ facility in Gurugram.

Qualifications

• Must have Microsoft Intune expertise.
• Minimum 2 years of experience in application support.

Responsibilities

• Serve as SME for Microsoft Intune related issues.
• Work independently and participate in team discussions.
• Contribute to solving work-related problems with effective solutions.
• Collaborate with cross-functional teams to improve system performance and user experience.
• Document and share knowledge to support team learning and continuous improvement.
• Mentor junior team members in understanding complex issues.

Skills

Microsoft Intune

Education

15 years full time education

Job description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Microsoft Intune

Good to have skills :

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary

As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the system or application. You dedicate your efforts to maintaining high-quality service by employing excellent communication to ensure the smooth operation of advanced systems. Your role involves precisely identifying client concerns and crafting effective solutions grounded in thorough understanding of the product, fostering a reliable and responsive support environment.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Document and share knowledge to support team learning and continuous improvement.
• Assist junior team members in understanding complex issues and developing problem-solving skills.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Intune.
• Experience in managing device configurations, policies, and compliance using Microsoft Intune.
• Ability to troubleshoot and resolve application and system issues related to endpoint management.
• Familiarity with cloud-based device management and security protocols.
• Strong analytical skills to interpret system logs and user reports for effective problem resolution.

Additional Information

• The candidate should have minimum 2 years of experience in Microsoft Intune.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.