End User Support,Intune

Tata Consultancy Services; Thiruvananthapuram; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in India (Kerala) seeks a seasoned IT professional to provide L3 support for Intune, Jamf, and desktop platforms. You will lead the endpoint management team, mentor engineers, and drive security, compliance, and documentation efforts.

The role requires 5–10 years of experience, full-time commitment, and hands-on expertise in OS deployment, patching, and policy enforcement. On-site presence in Thiruvananthapuram is expected.

Qualifications

• BE/B.Tech/MCA/MSc/MS with minimum 3 years of relevant IT-experience post Qualification.
• Only Full-Time courses would be considered.
• Candidates who have attended TCS interview in the last 1 months need not apply.

Responsibilities

• Provide L3 support for Intune, Jamf and desktop platforms.
• Lead endpoint management team and serve as escalation point.
• Manage device provisioning, deployment, compliance and lifecycle activities.
• Lead major incident resolution and RCA activities.
• Drive endpoint security and compliance initiatives.
• Mentor L1/L2 engineers and conduct KT sessions.
• Maintain SOPs, KB articles and technical documentation.
• Ensure compliance with security standards, apply hardening guidelines, and support vulnerability remediation.
• Maintain detailed documentation covering system configurations and topology diagrams.

Skills

Analytical thinking

Problem solving

Communication

Ownership mindset

Education

BE/B.tech/MCA/MSc/MS

Tools

Microsoft Intune

Endpoint Manager

Autopilot

Jamf Pro

Job description

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.

Experience: 5 to 10 years

Job Requirement

• Strong expertise in Microsoft Intune, Endpoint Manager, Autopilot, Compliance Policies and MDM.
• Expert knowledge of Jamf Pro administration and macOS endpoint management.
• Advanced desktop management experience including SCCM/MECM, OS deployment and patch management.
• Knowledge of Entra ID, Defender for Endpoint and Conditional Access.
• Scripting and automation using PowerShell and Graph API.
• ITIL process knowledge and strong communication skills.

Key Responsibilities

• Provide L3 support for Intune, Jamf and desktop platforms.
• Lead endpoint management team and serve as escalation point.
• Manage device provisioning, deployment, compliance and lifecycle activities.
• Lead major incident resolution and RCA activities.
• Drive endpoint security and compliance initiatives.
• Mentor L1/L2 engineers and conduct KT sessions.
• Maintain SOPs, KB articles and technical documentation.
• Ensure compliance with security standards, apply hardening guidelines, and support vulnerability remediation.
• Maintain detailed documentation covering system configurations, topology diagrams, SOPs, and troubleshooting guides.
• Provide technical mentorship and guidance to L1/L2 support teams.

Professional Skills:

Strong analytical, problem‑solving, communication, and ownership mindset.

TCS Eligibility Criteria:

• *BE/B.tech/MCA/MSc/MS with minimum 3 years of relevant IT-experience post Qualification.
• *Only Full-Time courses would be considered.
• *Candidates who have attended TCS interview in the last 1 months need not apply.

Referrals are always welcome!!! Kindly don't apply if already attended interview in last 1 months.