Technology OpS Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Accenture services Pvt Ltd in India seeks a seasoned Technology OpS Support Practitioner to ensure governance of OSD and Intune operations, aligning with ITIL standards and business objectives.

Responsibilities include policy enforcement for endpoint management, incident and change management related to patches and automation, and driving automation to improve deployment efficiency and compliance.

Qualifications

• Extensive experience with OSD and Intune endpoint management.
• Strong ITIL-based service delivery knowledge.
• Leadership and stakeholder management skills.

Responsibilities

• Develop and enforce ITIL-compliant policies for OSD, Intune, patching, policy deployment, and automation.
• Manage budgets, resources, and vendor engagements for endpoint management tools.
• Oversee incident, problem, and change management related to patches, drivers, firmware, and automation.
• Plan and execute endpoint security and compliance initiatives, including vulnerability remediation.
• Lead automation initiatives to improve efficiency in deployments, patching, and policy enforcement.
• Monitor performance KPIs, CSAT, patch compliance, and automation coverage.

Skills

Microsoft Intune

Education

15 years full time education

Job description

Project Role

Technology OpS Support Practitioner

Project Role Description

Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Must have skills

Microsoft Intune

Good to have skills

NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

Strategic oversight of OSD and Intune operations, driving alignment with ITIL service delivery standards, process governance, and business objectives.

Roles & Responsibilities

• Develop and enforce ITIL-compliant policies for OSD, Intune, patching, policy deployment, and automation.
• Manage budgets, resources, and vendor engagements for endpoint management tools.
• Oversee incident, problem, and change management related to patches, drivers, firmware, and automation.
• Plan and execute endpoint security and compliance initiatives, including vulnerability remediation.
• Lead automation initiatives to improve efficiency in deployments, patching, and policy enforcement.
• Monitor performance KPIs, CSAT, patch compliance, and automation coverage.

Professional & Technical Skills

• Extensive experience in OSD, Intune, endpoint management, and ITIL-based service delivery.
• Strategic planning and operational management experience.
• Strong leadership, stakeholder management, and decision-making skills.
• Knowledge of emerging deployment and device management technologies.

Additional Information

• ITIL Foundation / Intermediate / Expert
• Microsoft Intune / Endpoint Manager Expert
• IT Service Management or Leadership Certification(Optional) (PMP, Prince2, COBIT, or equivalent)
• Governance: Ensure compliance with ITIL processes, audits, and operational standards.
• Capacity & Availability Management: Plan for optimal device deployment, upgrades, and Intune configurations.
• Service Strategy & Continual Improvement: Align endpoint management initiatives with organizational IT strategy.