Application Support Engineer

3i Infotech; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

3i Infotech Limited in Mumbai is seeking an Application Support professional to provide L2 support, monitor health, and resolve production incidents within SLAs. You will coordinate with vendor teams and support deployment activities.

The role requires understanding banking/wealth management applications, APIs, web services, and SQL, with strong analytical, communication, and stakeholder management skills. Experience with Jira or ServiceNow is a plus.

Qualifications

• BE/B.Tech/BCA/MCA or equivalent degree.
• Experience in application support and incident management.
• Good understanding of Banking/Wealth Management applications.
• Knowledge of APIs, Web Services, and integration interfaces.
• Basic understanding of databases and SQL queries.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide L2 support for the application.
• Monitor application health and proactively identify issues.
• Analyze and resolve production incidents within defined SLAs.
• Coordinate with vendor teams for issue resolution and bug fixes.
• Support application deployment and release activities.
• Understand end-to-end Applications business processes and workflows.
• Perform impact analysis for reported issues and enhancement requests.
• Validate requirements and prepare functional documentation wherever required.
• Assist business users in resolving operational queries.
• Track incidents through ticketing tools.
• Conduct root cause analysis (RCA) for recurring issues.
• Coordinate with technical teams for permanent resolutions.
• Prepare and maintain incident reports and MIS.
• Liaise with Business, Operations, Compliance, Vendor, and Technology teams.
• Follow up on pending tasks and ensure timely closure.
• Participate in requirement discussions, UAT support, and project reviews.
• Maintain support documentation, SOPs, and knowledge articles.
• Prepare daily/weekly status reports.
• Track production issues and closure status.

Skills

Banking apps

Application support

Incident management

APIs & Web Services

SQL queries

Analytical skills

Communication skills

Stakeholder management

Education

BE/B.Tech/BCA/MCA or equivalent

Tools

Jira

ServiceNow

Job description

Application Support

• Provide L2 support for the application.
• Monitor application health and proactively identify issues.
• Analyze and resolve production incidents within defined SLAs.
• Coordinate with vendor teams for issue resolution and bug fixes.
• Support application deployment and release activities.

Functional Analysis

• Understand end-to-end Applications business processes and workflows.
• Perform impact analysis for reported issues and enhancement requests.
• Validate requirements and prepare functional documentation wherever required.
• Assist business users in resolving operational queries.

Incident & Problem Management

• Track incidents through ticketing tools.
• Conduct root cause analysis (RCA) for recurring issues.
• Coordinate with technical teams for permanent resolutions.
• Prepare and maintain incident reports and MIS.

Stakeholder Coordination

• Liaise with Business, Operations, Compliance, Vendor, and Technology teams.
• Follow up on pending tasks and ensure timely closure.
• Participate in requirement discussions, UAT support, and project reviews.

Reporting & Documentation

• Maintain support documentation, SOPs, and knowledge articles.
• Prepare daily/weekly status reports.
• Track production issues and closure status.

Required Skills

• Good understanding of Banking/Wealth Management applications.
• Experience in application support and incident management.
• Knowledge of APIs, Web Services, and integration interfaces.
• Basic understanding of databases and SQL queries.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience in Banking, Capital Markets, Trading, NRI PIS, Wealth Management, Mutual Funds, or Investment products.
• Knowledge of Jira, ServiceNow, or similar ticketing tools.
• Experience working with third-party vendors.

Educational Qualification

• BE/B.Tech/BCA/MCA or equivalent degree.