Application Support Lead

Kotak Mahindra Bank; Hyderabad; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Tech Lead to oversee Investments and Private Banking applications in production, ensuring high availability and performance. You will lead a small team of support engineers, drive incident resolution, and foster operational excellence in a regulated banking environment.

You will guide automation efforts (Shell/PowerShell/Python), implement SRE practices, and coordinate changes with Dev/QA for smooth releases. AWS exposure and ITIL/SRE experience are highly valued.

Qualifications

• Strong troubleshooting skills in production support environments.
• Experience with SQL databases (Oracle/MS SQL).
• Proficiency with Linux/Unix and .NET/Java stacks.
• Knowledge of monitoring tools like ELK or Grafana.
• Familiarity with APIs, batch processing, and integrations.
• ITIL, Incident/Problem/Change Management knowledge.
• DevOps/SRE practices and SAAS/cloud exposure (AWS).

Responsibilities

• Lead incident resolution for P1/P2 on critical banking apps.
• Ensure 99.9%+ uptime and performance for production systems.
• Mentor L1/L2 support teams and define SOPs and runbooks.
• Coordinate production deployments with Dev/QA for zero-impact releases.
• Drive automation using Shell/PowerShell/Python and SRE practices.
• Act as SPOC for business, vendors, and leadership; maintain SLAs.

Skills

Troubleshooting

SQL

Linux/Unix

.Net/Java

IIS/Windows

Monitoring (ELK, Grafana)

APIs/Batches

ITIL

DevOps / SRE

ServiceNow

CI/CD (Azure DevOps)

Cloud (AWS)

Tools

ServiceNow

Azure DevOps

AWS

ELK

Grafana

Job description

Job Description

We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production environment. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.

Key Responsibilities

1 Incident & Problem Management

• Lead resolution of P1/P2 incidents with end-to-end ownership
• Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
• Drive MTTR reduction and eliminate repeat incidents
• Manage major incident calls and stakeholder communication

2 Application Stability & Monitoring

• Ensure 99.9%+ uptime of critical investment applications
• Proactively monitor applications using tools like AppDynamics, Grafana
• Identify and mitigate risks before production impact

3 Technical Leadership

• Lead and mentor L1/L2 support teams (total team size 5-8 people)
• Define SOPs, runbooks, and support processes
• Improve overall support efficiency and maturity

4 Change & Release Management

• Review and validate production deployments
• Coordinate with Dev/QA teams for smooth releases
• Ensure zero-impact deployments and rollback readiness

5 Automation & Optimization

• Drive automation using Shell / PowerShell / Python
• Reduce manual intervention and improve reliability
• Implement SRE practices (alert tuning, self-healing)

6 Stakeholder Management

• Act as SPOC for business, vendors, and leadership
• Provide clear and timely communication during incidents
• Ensure SLA adherence and governance

Required Skills

1 Technical

• Strong troubleshooting skills in application support environments
• SQL (Oracle / MS SQL )
• Linux/Unix systems/.Net/Java/IIS/Windows
• Monitoring tools: ELK / Grafana
• APIs, batch processing, integrations

2 Process Knowledge

• ITIL (Incident, Problem, Change Management)
• DevOps / SRE practices

3 Tools

• ServiceNow
• CI/CD basics (preferably Azure Dev Ops)
• Cloud exposure (AWS preferred)

Domain Experience (Good to Have)

Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting Understanding of financial transactions and reconciliation.