Application Support Executive

RV Solutions; Mapusa; On-site; INR 250,000 - 400,000; Full time

Job summary

RV Solutions in Mapusa, Goa is seeking a proactive Application Support Executive to provide essential technical and functional support for business applications. As part of your role, you will handle user issues, monitor application performance, and coordinate with development teams to ensure the smooth operation of day-to-day systems.

Ideal candidates will have a BCA/BCOM/BSC degree, excellent problem-solving skills, and strong verbal and written communication abilities. This role is open to freshers, offering a supportive environment for new talent.

Qualifications

• Freshers are welcome.
• Ability to provide Level 1/Level 2 technical support.
• Familiarity with incident tracking systems is a plus.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose software application issues.
• Log and manage incidents using ticketing systems.
• Monitor system performance and report issues.
• Ensure adherence to SLA and quality standards.

Skills

Problem-solving skills

Analytical skills

Verbal communication

Written communication

Education

BCA/BCOM/BSC

Job description

We are looking for a proactive Application Support Executive to provide technical and functional support for business applications. The role involves handling user issues, monitoring application performance, coordinating with development teams, and ensuring smooth day-to-day system operations.

About RV Solutions

RV Solutions is a software development company which provides complete end-to-end software solutions to companies across the globe. We have nearly 15 years of rich experience in Consulting Business. Our products are simple, scalable, compliant and cost effective.

Key Responsibilities

• Provide Level 1 / Level 2 technical support via phone, email, chat, and ticketing systems
• Diagnose and resolve issues related to software applications, databases, APIs, and system configurations
• Log, track, and manage incidents using a ticketing system
• Escalate complex issues to development or infrastructure teams with proper documentation
• Monitor system performance and report recurring issues or potential risks
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides
• Ensure adherence to SLA, response time, and quality standards
• Provide support during deployments, upgrades, and maintenance activities

Required Skills & Qualifications

• BCA/BCOM/BSC
• Freshers are welcome
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills

Work Environment

Monday to Friday from 9 AM to 6 PM.