Application Support Executive( Fresher)

NeoITO; Thiruvananthapuram; On-site; INR 220,000 - 320,000; Full time

Benefits offered by this job

Opportunity for career growth

Exposure to various IT processes

Dynamic and supportive team environment

Job summary

A leading IT services firm is seeking an Application Support Executive to provide essential first-level support to end-users in Thiruvananthapuram, Kerala. This entry-level role demands strong problem-solving and communication skills. You will assist with business applications, monitor performance, and collaborate with technical teams for issue resolution. Join a dynamic and supportive team with opportunities for career growth and learning in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or a related field required.
• Prior experience in application support is an advantage.
• Excellent communication and customer service skills are needed.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and incident management.
• Ability to work collaboratively with technical teams and business users.

Responsibilities

• Provide first-level support for application-related issues.
• Coordinate with technical teams for escalated issues.
• Monitor application performance and report abnormalities.
• Coordinate with the development or technical team for escalated issues requiring advanced intervention.
• Assist in testing applications, documenting known issues, and maintaining a knowledge base of resolutions.
• Prepare user guides, help documents, and FAQs to enhance user self-sufficiency.
• Monitor application performance and report abnormalities for proactive issue management.
• Ensure timely resolution of issues to support smooth business operations and minimize downtime.

Skills

Stron Analytical Skills

Problem-Solving Skills

Communication Skills

Customer Service Skills

Collaboration Skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Ticketing Systems

Job description

Direct message the job poster from NeoITO

Application Support Executive

We are looking for a detail-oriented Application Support Executive to provide first-level support to end-users and ensure the smooth functioning of business applications. The ideal candidate will have strong problem‑solving skills and the ability to coordinate effectively with technical teams to resolve issues.

Key Responsibilities

• Understand the functionality of business applications and assist end-users in their effective use.
• Provide first-level support for application‑related issues, troubleshooting problems to minimize disruptions.
• Record and track issues using the ticketing system to ensure timely resolution.
• Coordinate with the development or technical team for escalated issues requiring advanced intervention.
• Assist in testing applications, documenting known issues, and maintaining a knowledge base of resolutions.
• Prepare user guides, help documents, and FAQs to enhance user self-sufficiency.
• Monitor application performance and report abnormalities for proactive issue management.
• Ensure timely resolution of issues to support smooth business operations and minimize downtime.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• Prior experience in application support or a similar role is an advantage.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and incident management.
• Ability to work collaboratively with technical teams and business users.

Why Join Us

• Opportunity to work with a dynamic and supportive team.
• Exposure to various business applications and IT processes.
• Career growth and learning opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Product Management, and Business Development

Industry

IT Services and IT Consulting

Location: Thiruvananthapuram, Kerala, India