Technical Support Associate

RV Solutions; Mapusa; On-site; INR 240,000 - 320,000; Full time

Job summary

RV Solutions is seeking a Technical Support Associate to deliver reliable technical assistance to customers. The role involves troubleshooting software and system issues, resolving tickets promptly, and maintaining high-quality customer service while collaborating with development and operations teams.

Ideal candidates hold a Bachelor’s degree in CS/IT or related field, with basic SQL/DB knowledge and familiarity with web technologies.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
• Freshers are welcome.
• Basic knowledge of databases (SQL Server / MySQL / PostgreSQL).
• Familiarity with web technologies (HTTP, APIs, JSON, XML).
• Basic networking knowledge (ports, firewalls, DNS, TCP/IP).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide Level 1 / Level 2 technical support via phone, email, chat, and ticketing systems
• Diagnose and resolve issues related to software applications, databases, APIs, and system configurations
• Log, track, and manage incidents using a ticketing system
• Escalate complex issues to development or infrastructure teams with proper documentation
• Monitor system performance and report recurring issues or potential risks
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides
• Ensure adherence to SLA, response time, and quality standards
• Provide support during deployments, upgrades, and maintenance activities

Skills

Databases (SQL Server/MySQL/PostgreSQL

Web technologies (HTTP, APIs, JSON,XML

Networking fundamentals (ports, firew,

Problem solving & analytics

Verbal & written communication

Education

Bachelor's degree in Computer Science/IT or related field

Job description

We are looking for a Technical Support Associate to provide reliable technical assistance to our customers. The ideal candidate will troubleshoot software and system issues, ensure timely resolution of tickets, and deliver excellent customer service while working closely with development and operations teams.

About RV Solutions

RV Solutions is a software development company which provides complete end-to-end software solutions to companies across the globe.We have nearly 15 years of rich experience in Consulting Business. Our products are simple, scalable, compliant and cost effective.

Key Responsibilities
Provide Level 1 / Level 2 technical support via phone, email, chat, and ticketing systems
Diagnose and resolve issues related to software applications, databases, APIs, and system configurations
Log, track, and manage incidents using a ticketing system
Escalate complex issues to development or infrastructure teams with proper documentation
Monitor system performance and report recurring issues or potential risks
Create and maintain knowledge base articles, FAQs, and troubleshooting guides
Ensure adherence to SLA, response time, and quality standards
Provide support during deployments, upgrades, and maintenance activities

Required Skills & Qualifications
Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience)
Freshers are welcome
Basic knowledge of databases (SQL Server / MySQL / PostgreSQL)
Familiarity with web technologies (HTTP, APIs, JSON, XML)
Basic networking knowledge (ports, firewalls, DNS, TCP/IP)
Excellent problem-solving and analytical skills
Strong verbal and written communication skills

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