Application Support Executive

Tagbin Services; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tagbin Services in Gurugram, Haryana, India, is hiring an Application Support Executive for an on-site, full-time role. You will monitor business applications, assist users, and troubleshoot issues, coordinating with developers to resolve incidents quickly.

The role emphasizes maintaining accurate support tickets and logs, ensuring timely incident resolution, and supporting business continuity while collaborating with a dynamic team. 60-day joining window is expected.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with developers and other stakeholders.
• Experience in maintaining support tickets and issue logs.
• Proficiency in troubleshooting application-related errors.

Responsibilities

• Monitor business applications and provide assistance to users.
• Troubleshoot and resolve application-related errors.
• Coordinate with developers to resolve issues promptly.
• Maintain accurate support tickets and issue logs.
• Ensure timely resolution of application incidents to maintain business continuity.

Skills

Analytical skills

Communication skills

Collaboration with developers

Ticketing experience

Troubleshooting

Job description

ABOUT THE ROLE

Join us as an Application Support Executive in Gurugram, Haryana, India. This is a full-time, on-site position with a requirement to join within 60 days. In this role, you will be responsible for monitoring business applications, assisting users, and troubleshooting application-related errors. You will coordinate with developers for issue resolution and maintain support tickets and issue logs to ensure timely resolution of application incidents.

KEY RESPONSIBILITIES

1. Monitor business applications and provide assistance to users.
2. Troubleshoot and resolve application-related errors efficiently.
3. Coordinate with developers to resolve issues promptly.
4. Maintain accurate support tickets and issue logs.
5. Ensure timely resolution of application incidents to maintain business continuity.

REQUIRED SKILLS AND EXPERIENCE

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Ability to work collaboratively with developers and other stakeholders.
4. Experience in maintaining support tickets and issue logs.
5. Proficiency in troubleshooting application-related errors.

WHAT WE OFFER

Join a dynamic team in a company known for its innovative and immersive digital experiences. Work in a supportive environment that encourages professional growth and development.