Technical Support Team Leader

Tagbin Services; Gurugram District; On-site; INR 700,000 - 900,000; Full time

Job summary

Tagbin Services in Gurugram, Haryana, India, is seeking a Technical Support Team Leader for a full-time, on-site role with joining within 60 days. You will oversee technical support executives, drive ticket resolution, and ensure top-tier customer satisfaction.

You will conduct regular technical trainings, perform quality reviews, and maintain team performance reports to support ongoing service excellence for government and private clients.

Qualifications

• Proven experience leading a technical support team in a fast-paced environment.
• Strong knowledge of customer support processes and escalation handling.
• Excellent communication and interpersonal skills.
• Ability to analyze performance data and create reports.
• Solid technical troubleshooting and training skills.
• Strong commitment to outstanding customer service.

Responsibilities

• Lead and manage technical support executives daily.
• Monitor ticket resolution times and customer satisfaction.
• Resolve complex customer escalations effectively.
• Conduct regular technical training sessions.
• Perform quality reviews to maintain service standards.
• Prepare and maintain team performance reports.

Skills

Team leadership

Customer support processes

Communication skills

Performance analysis

Technical troubleshooting

Training skills

Job description

ABOUT THE ROLE

Join us as a Technical Support Team Leader in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days.
You will lead technical support executives, monitor ticket resolution and customer satisfaction, handle complex escalations, deliver technical training, conduct quality reviews, and maintain team performance reports.

KEY RESPONSIBILITIES

1. Lead and manage technical support executives daily.
2. Monitor ticket resolution times and customer satisfaction.
3. Resolve complex customer escalations effectively.
4. Conduct regular technical training sessions.
5. Perform quality reviews to maintain service standards.
6. Prepare and maintain team performance reports.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience leading a technical support team in a fast-paced environment.
2. Strong knowledge of customer support processes and escalation handling.
3. Excellent communication and interpersonal skills.
4. Ability to analyze performance data and create reports.
5. Solid technical troubleshooting and training skills.
6. Strong commitment to outstanding customer service.

WHAT WE OFFER

We provide a collaborative work environment where you can contribute to cutting edge experiential technology projects. Join a certified organization that values innovation, quality, and professional growth while working on prestigious installations for government and private clients.