Software Support Executive

Tagbin Services; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Tagbin Services is hiring a Software Support Executive in Gurugram, Haryana, India for a full-time, on-site role. You will assist customers by handling software queries, guide users through features, troubleshoot common issues, and escalate complex problems to the right teams.

The successful candidate will have basic software knowledge, strong communication, and good troubleshooting skills, with customer service experience preferred.

Qualifications

• Basic software knowledge.
• Good communication skills.
• Strong troubleshooting skills.
• Customer service experience preferred.

Responsibilities

• Understand software functionality thoroughly.
• Guide users through various application features.
• Resolve common errors reported by users.
• Escalate technical issues to the appropriate teams.
• Maintain accurate user support records.
• Share product feedback with the development team.

Skills

Basic software knowledge

Good communication skills

Strong troubleshooting skills

Customer service experience

Job description

ABOUT THE ROLE

Join us as a Software Support Executive in Gurugram, Haryana, India. This is a Full-Time, On-Site opportunity. You will assist customers and internal teams by handling software related queries and performing basic troubleshooting. You will understand software functionality, guide users through features, resolve common errors, escal ...

KEY RESPONSIBILITIES

1. Understand software functionality thoroughly.
2. Guide users through various application features.
3. Resolve common errors reported by users.
4. Escalate technical issues to the appropriate teams.
5. Maintain accurate user support records.
6. Share product feedback with the development team.

REQUIRED SKILLS AND EXPERIENCE

1. Basic software knowledge.
2. Good communication skills.
3. Strong troubleshooting skills.
4. Customer service experience preferred.

WHAT WE OFFER

We provide an opportunity to work with a pioneering tech experiential company on immersive digital projects that serve governments and leading private clients. You will join a certified organization with a global presence and contribute to cutting edge installations that blend creativity with advanced technology.