Application Support Engineer - Network Infrastructures

Accenture PLC; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking an Application Support Engineer to monitor, diagnose, and resolve issues across critical business systems. You will work proactively, analyze system behavior, and coordinate with cross-functional teams to ensure uninterrupted service delivery.

The role requires deep networking knowledge, log analysis skills, and the ability to mentor junior staff while driving improvements to incident response and support processes in a fast-paced environment.

Qualifications

• Proficiency in network infrastructure is required.
• Strong knowledge of network protocols, hardware, and software components.
• Experience troubleshooting complex network issues and outages.
• Ability to analyze logs and system data to identify root causes of problems.
• Familiarity with network security principles and best practices.
• Skilled in coordinating with cross-functional teams to implement effective solutions.

Responsibilities

• Act as software detectives to identify and solve issues within critical business systems.
• Expected to be an SME, collaborate, and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system stability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.

Skills

Network infrastructure

Network protocols

Troubleshooting

Log analysis

Network security

Cross-functional coordination

Education

15-year full-time education

Job description

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Responsibilities

• Act as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.
• Expected to be an SME, collaborate, and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system stability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.

Requirements

• Must-Have Skills: Proficiency in network infrastructure.
• Strong knowledge of network protocols, hardware, and software components.
• Experience in troubleshooting complex network issues and system outages.
• Ability to analyze logs and system data to identify root causes of problems.
• Familiarity with network security principles and best practices.
• Skilled in coordinating with cross-functional teams to implement effective solutions.
• The candidate should have a minimum of 5 years of experience in network infrastructure.
• A 15-year full-time education is required.