Technology Support Engineer

Accenture PLC; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture PLC is seeking a Technology Support Engineer in Chennai to address incidents affecting multiple business components and ensure stable operations. You will manage RFCs, update knowledge bases, and collaborate with vendors and internal teams for timely analysis and resolution.

Responsibilities include monitoring performance, mentoring juniors, and driving process improvements to enhance service delivery and operational excellence.

Qualifications

• Must have skills: Proficiency in Enterprise Network Operations.
• Strong understanding of network protocols and infrastructure components.
• Experience in incident management and problem resolution within enterprise environments.

Responsibilities

• Resolve incidents and problems across multiple business system components to maintain operational stability.
• Create and implement RFCs and update knowledge base articles to support troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Monitor system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on operational procedures.
• Participate in continuous improvement initiatives to enhance operational processes and service delivery.

Skills

Enterprise Network Operations

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Enterprise Network Operations

Good to have skills : SD-WAN Operations, Network Infrastructures

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on operational procedures.
• Participate in continuous improvement initiatives to enhance operational processes and service delivery.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Good To Have Skills: Network Infrastructures, SD-WAN Operations.
• Strong understanding of network protocols and infrastructure components.
• Experience in incident management and problem resolution within enterprise environments.
• Ability to collaborate effectively with vendors and cross-functional teams.
• Familiarity with change management processes and documentation best practices.

Additional Information:

• The candidate should have minimum 3 years of experience in Enterprise Network Operations.
• This position is based at CDC5A - STPI.
• A 15 years full time education is required.