Application Support Engineer-L1/2

Input Zero Technologies; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Input Zero Technologies in Gurugram seeks Application Engineers to support OSS applications, including UFM/IBM Netcool and BMC Remedy. You will work in a team to provide 24x7 operations, respond to user requests within SLA, and document issues with RCA as needed.

The role requires coordinating with multiple teams, performing health checks, and ensuring smooth operational continuity for critical systems.

Qualifications

• Experience in OSS operations supporting critical applications.
• Familiarity with IBM Netcool/UFM and BMC Remedy tools.
• Willingness to work in 24x7 shifts and meet SLAs.

Responsibilities

• Handle day-to-day OSS application operations.
• Provide 24x7 support for multiple OSS applications as part of a team.
• Respond to user requests within SLA and report issues.
• Document issues, help analyze critical issues and devise RCA.
• Coordinate with various teams on issues and fixes.

Skills

Operations support

Team collaboration

SLA adherence

System health checks

Tools

UFM / IBM Netcool suite

BMC Remedy

Job description

We are looking for Application Engineers who have worked on below tools/ applications for Operations:

• UFM (IBM Unified Fault Management Netcool, Impact, Jazz, ITNM, Omnibus etc)
• BMC Remedy
• Job Responsibilities
• Responsible for day-to-day operations of OSS Application.
• Work as part of a team to provide 24 x 7 support for multiple OSS applications.
• Respond to user requests within agreed SLA and provide timely updates.
• Support L1/L2 core operations and perform shifts.
• Document and report daily issue, help analyze critical issue and devise RCA
• Perform System health check & reporting
• Co-ordinate with various teams on a routine basis on issues/fixes, etc.
• ITIL knowledge is desired