VS01447 - L1- Application & Production Support Engineer

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

E4 Software Services Pvt Ltd. is seeking an L1/L2 support engineer to provide ongoing application and production support for enterprise systems from Mumbai.

You will perform patch deployments, upgrades, incident analysis, log examination, and coordinate releases with cross-functional teams, while using Jira for ticket tracking and supporting Windows, Linux, IIS, and Tomcat environments. Familiarity with MSSQL and Oracle queries is expected.

Qualifications

• Experience in 24x7 production support environments.
• Ability to troubleshoot incidents across OS, web servers, application servers, and databases.
• Familiarity with change/incident/problem management processes.

Responsibilities

• Provide L1/L2 application and production support for enterprise systems.
• Perform patch deployments, version upgrades, and coordinate application releases.
• Analyze application and system logs to troubleshoot incidents and resolve issues.
• Monitor performance and health using AppDynamics, VuNet, etc.
• Manage and track issues using Jira and other ticketing tools.
• Support and troubleshoot Windows Server, Linux, IIS, and Apache Tomcat.
• Execute basic database queries in MSSQL and Oracle.
• Coordinate with network teams for firewall, load balancer, and DNS resolutions.

Skills

Windows & Linux systems

Web server administration

Database basics (MS SQL & Oracle)

APM monitoring (AppDynamics, VuNet)

Ticketing (Jira)

Log analysis

Networking basics

Incident/change coordination

Cross-functional communication

Scripting basics (Shell, PowerShell)

Tools

AppDynamics

VuNet

Jira

IIS

Apache Tomcat

MSSQL

Oracle

Job description

Provide L1/L2 application and production support for enterprise systems.
Perform patch deployments, version upgrades, and coordinate application releases.
Analyze application and system logs to troubleshoot and resolve incidents.
Monitor performance and health of applications using AppDynamics, VuNet, etc.
Manage and track issues using Jira or other ticketing tools.
Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.
Execute basic database queries and issue handling in MSSQL and Oracle environments.
Follow up with internal teams for timely VAPT issue closure.

Coordinate with network teams for resolving issues related to:

• Firewall rules
• Load balancer configuration
• DNS resolutions

Required Technical Skills:

• OS: Windows Server and Linux (basic command line & troubleshooting)
• Web Servers: IIS and Apache Tomcat
• Databases: MSSQL, Oracle (basic support and query execution)
• Monitoring Tools: AppDynamics, VuNet (or similar APM tools)
• Ticketing Tools: Jira (incident, change, and problem tracking)
• Log Analysis: Ability to analyze logs from web servers, app servers, DBs
• Networking: Basic understanding of firewall, load balancer, DNS
• Communication: Clear and professional interaction with cross-functional teams

Nice to Have:

• ITIL awareness (incident, change, and problem management)
• Scripting knowledge (Shell, PowerShell)
• Experience in 24x7 production support environment
• Familiarity with change/request/release processes.