Application Support Engineer-Immediate Joiner Only

Clover Infotech; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Clover Infotech in Mumbai, Maharashtra, India is seeking an application support professional to monitor health, analyze performance, resolve incidents, and provide L1–L3 support across environments. You will analyze logs, run SQL validations, coordinate with developers to fix defects, and assist with deployments and release activities.

You will also create knowledge articles, manage tickets in ServiceNow/Jira/Remedy, and ensure SLA targets for incidents and service requests.

Responsibilities

• Monitor application health and system performance.
• Investigate and resolve application issues and incidents.
• Provide L1/L2/L3 application support based on role.
• Analyze logs and identify root causes of issues.
• Execute SQL queries for data validation and troubleshooting.
• Coordinate with developers to resolve defects.
• Perform application deployments and release support.
• Create and maintain support documentation and knowledge articles.
• Manage tickets using tools like ServiceNow, Jira, or Remedy.
• Meet SLA targets for incident resolution and service requests.
• Support production, UAT, and staging environments.
• Participate in on-call or shift support if required.

Job description

Role & responsibilities

• Monitor application health and system performance.
• Investigate and resolve application issues and incidents.
• Provide L1/L2/L3 application support based on role.
• Analyze logs and identify root causes of issues.
• Execute SQL queries for data validation and troubleshooting.
• Coordinate with developers to resolve defects.
• Perform application deployments and release support.
• Create and maintain support documentation and knowledge articles.
• Manage tickets using tools like ServiceNow, Jira, or Remedy.
• Meet SLA targets for incident resolution and service requests.
• Support production, UAT, and staging environments.
• Participate in on-call or shift support if required.