Application Support Analyst (L2/L3)

Maruti Suzuki India Ltd.; Gurgaon; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Maruti Suzuki India Ltd. is seeking an experienced Application Support Analyst with 5 to 7 years of expertise in L2/L3 support of enterprise applications. The role includes managing incident lifecycles, conducting RCA, and ensuring application performance.

The ideal candidate should be proficient in .NET, Java, and Python, alongside strong skills in stakeholder management and problem-solving to enhance support automation and business continuity.

Qualifications

• 5 to 7 years of experience in application support.
• Specialized in L2/L3 support, application troubleshooting.
• Strong knowledge of ITIL processes.

Responsibilities

• Manage incident, service request & problem lifecycle.
• Perform RCA, bug identification, and performance troubleshooting.
• Support change & release from application perspective.

Skills

Application troubleshooting

Stakeholder management

Problem-solving

Continuous improvement

Automation

Tools

.NET

Java

Python

Job description

Application Support Analyst with 5 to 7 years of experience in L2/L3 support of enterprise applications (functional & application layer), ensuring 24×7 availability, SLA-driven operations, and rapid incident resolution.

Specialized in application troubleshooting, configuration, and data-level issue resolution, with focus on support automation and business continuity — excluding infrastructure/server-level support.

Key Responsibilities

• Manage incident, service request & problem lifecycle (ITIL)
• Perform RCA, Bug identification, defect replication & performance troubleshooting
• Handle application configuration, master data & workflow support
• Enable monitoring, log analysis & proactive issue detection
• Support change & release from application perspective (UAT, validation, stabilization)
• Coordinate with business users, vendors & development teams for incidents/ RCA
• Ensure data accuracy, application performance & process continuity

Technical Skills

• Application Development: .NET, basic Java/Python etc.

Process Skills

• ITIL: Incident, Problem & Change Management
• SLA/KPI tracking & support governance
• RCA, trend analysis & preventive actions (functional/application issues)

Soft Skills

• Strong stakeholder management (Business–IT–Vendor)
• Analytical problem-solving & decision-making
• Focus on continuous improvement & automation
• Ability to train users and support L1 teams