Application Support Engineer

Clobas; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Clobas in Chennai is seeking a customer training and implementation specialist to conduct product training sessions for customers and support during software implementation and onboarding.

You will understand customer requirements, provide appropriate solutions, troubleshoot issues, and coordinate with internal teams to resolve problems, ensuring successful implementation. Some travel may be required; strong communication and MS Office skills are essential.

Qualifications

• 1–3 years of experience in technical support, training, or implementation.
• Good communication and presentation skills.
• Willingness to travel to customer locations when required.
• Basic knowledge of software applications.

Responsibilities

• Conduct product training sessions for customers.
• Support customers during software/product implementation and onboarding.
• Understand customer requirements and provide appropriate solutions.
• Troubleshoot and resolve technical issues.
• Coordinate with internal teams for implementation and issue resolution.
• Follow up with customers to ensure successful implementation and satisfaction.
• Maintain proper records of training, implementation, and customer issues.

Skills

Communication

Presentation

Problem-solving

Customer handling

Travel willingness

MS Office

Education

Any Graduate/Diploma in IT, Computer Science, or a related field

Job description

Key Responsibilities:

• Conduct product training sessions for customers.
• Support customers during software/product implementation and onboarding.
• Understand customer requirements and provide appropriate solutions.
• Troubleshoot and resolve technical issues.
• Coordinate with internal teams for implementation and issue resolution.
• Follow up with customers to ensure successful implementation and satisfaction.
• Maintain proper records of training, implementation, and customer issues.

Qualifications & Skills:

• Any Graduate/Diploma in IT, Computer Science, or a related field.
• 1-3 years of experience in technical support, training, or implementation preferred.
• Good communication and presentation skills.
• Strong problem-solving and customer-handling skills.
• Willingness to travel to customer locations when required.
• Basic knowledge of software applications and MS Office.