Application Support Engineer

Cogencis Information Services Ltd; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A technology solutions provider in Mumbai is looking for an experienced application support professional. You will monitor, troubleshoot, and resolve application issues to ensure smooth operations, with an emphasis on Linux environments and effective communication with teams. Ideal candidates should have strong knowledge of Linux commands, shell scripting, and experience with monitoring tools. This role offers an opportunity for significant impact on system performance and user satisfaction.

Qualifications

• 3-5 years of experience in application support or a similar role, preferably in a Linux environment.
• Strong knowledge of Linux commands and shell scripting.
• Experience with monitoring tools and log management solutions.

Responsibilities

• Monitor and resolve application issues to ensure minimal downtime.
• Perform root cause analysis and recommend solutions.
• Collaborate with teams on system performance improvements.

Skills

Linux commands

Shell scripting

System administration

Troubleshooting

Problem-solving

Communication skills

Tools

CheckMk

Grafana

SQL

Job description

• Monitor, troubleshoot, and resolve application issues in a timely manner to ensure minimal downtime and smooth operations.
• Perform root cause analysis and recommend solutions to recurring issues.
• Work closely with development and infrastructure teams to upscale and resolve complex issues.
• Ensure continuous improvement of application support processes and documentation.
• Perform regular system health checks and maintenance to ensure optimal performance.
• Manage incident response and ensure timely communication with stakeholders on system performance and availability.
• Support application deployment and configuration changes as needed. Collaborate with cross-functional teams to implement improvements to systems and processes.

You need to have:

• 3-5 years of experience in application support or a similar role, preferably in a Linux environment.
• Strong knowledge of Linux commands, shell scripting, and system administration.
• Experience with monitoring tools (e.g., CheckMk, Grafana) and log management solutions.
• Proficiency in troubleshooting and resolving issues in a production environment.
• Understanding of database management and SQL for basic troubleshooting.
• Familiar with networking concepts and web applications.
• Ability to document processes and troubleshoot guides for internal use.
• Excellent problem-solving skills, with a proactive and detail-oriented approach.
• Strong communication skills, able to effectively interact with technical and non-technical stakeholders.