Product Support

Neemtree Internet; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Neemtree Internet in Pune district, India, is seeking an entry-level IT support specialist to provide application support to clients via phone, email, or chat. You will troubleshoot and resolve issues related to software applications and collaborate with development teams to identify and fix bugs in existing products.

Documentation of client interactions and resolutions for future reference is required, and a strong debugging mindset with excellent client communication is essential.

Qualifications

• 0–3 years of experience in IT services & consulting.
• Strong understanding of Java programming language.
• Excellent debugging skills with ability to troubleshoot complex issues.
• Proficiency in providing excellent client interaction and support.

Responsibilities

• Provide application support to clients through phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications.
• Collaborate with development teams to identify and fix bugs in existing products.
• Document client interactions and resolutions for future reference.

Skills

Java

Job description

Roles and Responsibilities :

• Provide application support to clients through phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications.
• Collaborate with development teams to identify and fix bugs in existing products.
• Document client interactions and resolutions for future reference.

Job Requirements :

• 0-3 years of experience in IT services & consulting industry.
• Strong understanding of Java programming language.
• Excellent debugging skills with ability to troubleshoot complex issues.
• Proficiency in providing excellent client interaction and support.