Application Support Engineer

Accenture PLC; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Accenture PLC in Pune seeks an Application Support Engineer with a proven track record in supporting enterprise software and a strong focus on Ivalua. The role involves investigating complex issues across critical business systems, mentoring juniors, and collaborating with multiple teams to implement timely solutions.

The candidate should have at least 5 years of experience, with 15 years of full-time education, and be based at the Pune office.

Qualifications

• Must have skills include proficiency in Ivalua and strong analytical abilities.
• Experience in diagnosing and troubleshooting enterprise-level software.
• Proven ability to work with cross-functional teams and communicate clearly.

Responsibilities

• Act as SME; lead and mentor the team to deliver resolutions.
• Coordinate with stakeholders to prioritize and fix system issues.
• Engage with multiple teams to drive decisions and improvements.
• Provide solutions to problems for the immediate and broader teams.
• Drive continuous improvement of support processes and reliability.

Skills

Ivalua

Analytical skills

Enterprise software support

Cross-functional collaboration

Clear communication

Education

15 years full time education

Job description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Ivalua

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Ivalua.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively with cross-functional teams to resolve technical challenges.
• Excellent communication skills to clearly convey technical information to diverse audiences.

Additional Information:

• The candidate should have minimum 5 years of experience in Ivalua.
• This position is based at our Pune office.
• A 15 years full time education is required.