Ivalua Application Support Engineer

Vrinda International; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Vrinda International, on behalf of its client, is seeking an experienced Ivalua Application Support Engineer to lead global onsite and offshore support for the Ivalua platform within a complex S2P/P2P environment. You will act as SME, coordinate between onshore and offshore teams, ensure high availability, design scalable patterns, manage client expectations, and drive AMS initiatives.

Required: 8–15 years IT services experience, Ivalua L1–L3 certification, strong architectural skills, and

Qualifications

• Hold a valid Ivalua Delivery/Implementation Certification at L1, L2, or L3.
• 8–15 years of IT services experience in application support/implementation.
• Proven expertise in software architecture and design patterns.
• Experience managing global onsite-offshore delivery models and cross-functional teams.
• Strong client and stakeholder management skills in complex orgs.
• Risk management and escalation handling capabilities.
• Subject Matter Expert (SME) for Ivalua solutions; hands-on with Ivalua implementation and AMS.
• Knowledge of Source-to-Pay (S2P) and Procure-to-Pay (P2P).
• Compensation range is ₹18–₹22 Lakhs per annum.

Responsibilities

• Provide L1–L3 application support for the Ivalua ecosystem.
• Design robust software architecture and scalable patterns to improve performance.
• Lead global delivery operations, coordinating onsite and offshore teams to meet SLAs and timelines.
• Manage client interactions and stakeholder expectations as primary technical contact.
• Identify and mitigate risks; handle escalations to maintain service quality.
• Drive AMS initiatives aligned with S2P and P2P processes.
• Utilize SME expertise to troubleshoot integration challenges and optimize configurations.

Skills

Ivalua Certification

8–15 years exp

Software Architecture

Design Patterns

Global Delivery

Stakeholder Management

Risk Management

Ivalua SME

AMS / Ivalua Projects

S2P / P2P knowledge

Job description

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Job Description

Summary

We are seeking an experienced Ivalua Application Support Engineer to lead the delivery of global onsite and offshore support solutions. This pivotal role focuses on ensuring the stability, performance, and continuous improvement of the Ivalua platform within a complex software architecture. The successful candidate will act as a technical Subject Matter Expert (SME), bridging the gap between business requirements and technical execution while managing critical stakeholder relationships and overseeing the full lifecycle of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes.

Responsibilities

• Provide comprehensive application support across L1, L2, and L3 levels, ensuring high availability and rapid resolution of technical issues within the Ivalua ecosystem.
  
• Design and implement robust software architecture and scalable design patterns to enhance system performance and reliability.
  
• Lead global delivery operations, coordinating effectively between onsite and offshore teams to meet service level agreements and project timelines.
  
• Manage client interactions and stakeholder expectations, serving as the primary point of contact for technical inquiries and strategic discussions.
  
• Identify, assess, and mitigate risks while handling escalations with professionalism to maintain service quality and business continuity.
  
• Drive successful implementation and Application Management Services (AMS) initiatives, ensuring alignment with S2P and P2P business processes.
  
• Utilize deep technical expertise to optimize system configurations and troubleshoot complex integration challenges.
  

Requirements

Requirements:

• Possess 8 to 15 years of professional experience in IT services, specifically within application support and implementation roles.
  
• Hold a valid Ivalua Delivery/Implementation Certification at L1, L2, or L3 level.
  
• Demonstrate proven expertise in Software Architecture and Design Patterns with a focus on performance tuning and scalability.
  
• Exhibit strong capabilities in managing global onsite-offshore delivery models and cross-functional teams.
  
• Show exceptional skill in Client and Stakeholder Management, including the ability to navigate complex organizational structures.
  
• Display proficiency in Risk Management and Escalation Management to ensure smooth operational workflows.
  
• Serve as a recognized Technical Subject Matter Expert (SME) for Ivalua solutions.
  
• Have hands-on experience with Ivalua Implementation projects and Application Management Services (AMS).
  
• Understand and apply knowledge of Source-to-Pay (S2P) and Procure-to-Pay (P2P) business processes.
  
• Compensation for this role is competitive, ranging from ₹18 to ₹22 Lakhs per annum.