Application Support Engineer

iProgrammer Solutions; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

iProgrammer Solutions is seeking a skilled Mobile Application Monitoring and Production Support professional to ensure high uptime for Android and iOS apps. You will analyze logs, troubleshoot incidents, coordinate with cross-functional teams, and drive RCA and preventive actions.

You will validate releases, monitor API performance, and create dashboards and SOPs while maintaining proactive stakeholder communication and continuous improvement of monitoring processes.

Qualifications

• 3-5 years of experience in Telecom, or Mobile Application Support.
• Experience supporting customer-facing mobile applications in a production environment.
• Knowledge of monitoring tools, API gateways, cloud platforms, and mobile application release processes is an advantage.

Responsibilities

• Monitor the health, availability, and performance of mobile applications (Android & iOS) to ensure high uptime and a seamless customer experience.
• Investigate, troubleshoot, and resolve production issues by analyzing application logs, API responses, and backend services.
• Coordinate with cross-functional teams including Development, QA, Product, Backend, Infrastructure, and third-party vendors for issue resolution.
• Perform root cause analysis (RCA) for production incidents and implement preventive measures.
• Monitor API performance, identify failures, and track service-level KPIs using monitoring and logging tools.
• Validate new application releases, OTA deployments, and backend RFCs to ensure production stability.
• Analyze customer feedback from app stores, CRM platforms, and monitoring dashboards to identify recurring issues and improvement opportunities.
• Manage incident communication, stakeholder updates, and post-incident reporting.
• Create and maintain operational dashboards, SOPs, knowledge base articles, and monitoring alerts.
• Participate in release planning, change management, and production deployment activities while ensuring minimal customer impact.
• Drive continuous improvement initiatives through automation, monitoring enhancements, and proactive issue detection.

Skills

Mobile Application Monitoring (Android

Mobile Application Monitoring (iOS)

Production Support & Incident Mgmt

API Analysis & Troubleshooting

Log Analysis (Kibana)

Agile & ITIL Processes

Root Cause Analysis (RCA)

Performance Monitoring

Stakeholder Management

Jira

ServiceNow

Confluence

Google Play Console

App Store Connect

Release & Change Management

Tools

Kibana

Job description

Job Description

• Monitor the health, availability, and performance of mobile applications (Android & iOS) to ensure high uptime and a seamless customer experience.
• Investigate, troubleshoot, and resolve production issues by analyzing application logs, API responses, and backend services.
• Coordinate with cross-functional teams including Development, QA, Product, Backend, Infrastructure, and third-party vendors for issue resolution.
• Perform root cause analysis (RCA) for production incidents and implement preventive measures.
• Monitor API performance, identify failures, and track service-level KPIs using monitoring and logging tools.
• Validate new application releases, OTA deployments, and backend RFCs to ensure production stability.
• Analyze customer feedback from app stores, CRM platforms, and monitoring dashboards to identify recurring issues and improvement opportunities.
• Manage incident communication, stakeholder updates, and post-incident reporting.
• Create and maintain operational dashboards, SOPs, knowledge base articles, and monitoring alerts.
• Participate in release planning, change management, and production deployment activities while ensuring minimal customer impact.
• Drive continuous improvement initiatives through automation, monitoring enhancements, and proactive issue detection.

Key Skills

• Mobile Application Monitoring (Android & iOS)
• Production Support & Incident Management
• API Analysis & Troubleshooting (REST APIs)
• Log Analysis (Kibana)
• Agile & ITIL Processes
• Root Cause Analysis (RCA)
• Performance Monitoring
• Stakeholder Management
• Jira, ServiceNow, Confluence
• Google Play Console & App Store Connect
• Release & Change Management

Preferred Experience

• 3-5 years of experience in Telecom, or Mobile Application Support.
• Experience supporting customer-facing mobile applications in a production environment.
• Knowledge of monitoring tools, API gateways, cloud platforms, and mobile application release processes is an advantage.