Application Support Engineer

Common Service Centres (CSC); Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Common Service Centres (CSC) is seeking an experienced application support specialist to provide functional and technical assistance for travel and booking platforms. You will monitor systems, resolve user queries, and collaborate with development, QA, and infra teams to manage incidents and releases.

The role requires understanding of APIs, web applications, databases, and incident management, with strong communication and problem-solving skills for a fast-paced, SLA-driven environment.

Qualifications

• Knowledge of web applications, APIs, and software systems and incident management.
• Familiarity with ticketing and issue tracking systems.
• Understanding of databases and troubleshooting concepts.
• Ability to analyze and resolve operational issues efficiently.

Responsibilities

• Provide functional and technical support for travel applications and booking platforms.
• Monitor applications and ensure smooth day-to-day operations.
• Handle user queries, issue logging, troubleshooting, and ticket resolution.
• Coordinate with development, QA, and infrastructure teams for escalation and resolution.
• Track incidents, bugs, and system performance issues.
• Assist in deployment support, UAT coordination, and release activities.
• Support API integration monitoring and operational troubleshooting.
• Maintain proper issue documentation, reports, and escalation logs.
• Ensure adherence to defined SLAs and support processes.
• Provide support for payment, booking, and transaction-related issues.
• Assist business and operational teams during critical incidents or service interruptions.
• Participate in process improvement and operational optimization initiatives.

Skills

Web apps

APIs

Incident management

Operational analysis

Education

BCA/MCA/BTech/MTech in Engineering

Tools

Ticketing tools

Web & mobile platforms

APIs & third-party integrations

DB querying tools

Monitoring & reporting

Collaboration tools

Job description

Key Responsibilities:

1. Provide functional and technical support in React , DotNet , Java , MySQL etc technologies for travel applications and booking platforms.
2. Monitor applications and ensure smooth day-to-day operational performance.
3. Handle user queries, issue logging, troubleshooting, and ticket resolution.
4. Coordinate with development, QA, and infrastructure teams for issue escalation and resolution.
5. Track incidents, bugs, and system performance issues.
6. Assist in deployment support, UAT coordination, and release activities.
7. Support API integration monitoring and operational troubleshooting.
8. Maintain proper issue documentation, reports, and escalation logs.
9. Ensure adherence to defined SLAs and support processes.
10. Provide support for payment, booking, and transaction-related operational issues.
11. Assist business and operational teams during critical incidents or service interruptions.
12. Participate in process improvement and operational optimization initiatives.

Required Skills & Qualifications:

1. Basic understanding of web applications, APIs, and software systems Knowledge of application support processes and incident management.
2. Familiarity with ticketing and issue tracking systems.
3. Understanding of databases and troubleshooting concepts is an advantage.
4. Ability to analyze and resolve operational issues efficiently.

Soft Skills

1. Strong communication and coordination abilities.
2. Good analytical and problem solving skills.
3. Customer-focused approach with attention to detail.
4. Ability to work under pressure and manage multiple tasks.

Education & Experience

1. BCA,MCA , Btech MTech in Engineering
2. 26 years of relevant application or technical support experience preferred
3. Prior exposure to travel platforms or transactional systems will be preferred.
4. Experience supporting enterprise applications or digital platforms in Java, DotNet, React ,Kafka , Redis etc. technologies.
5. Familiarity with travel booking or ticketing systems.
6. Understanding of payment gateway or API-based systems.
7. Experience working in SLA-driven support environments.
8. Exposure to production support operations.

Tools & Technologies:

1. Candidates with exposure to the following will be considered an advantage
2. Ticketing & Incident Management Tools
3. Web & Mobile Application Platforms
4. APIs & Third-Party Integrations
5. Database Querying Tools
6. Monitoring & Reporting Tools
7. Collaboration Platforms