Application Support Engineer

Digitide; Navi Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Digitide is seeking an Application Support Engineer in Navi Mumbai with 1-2 years of experience to manage L1/L2 support, incidents, and root cause analysis for our applications. You will document knowledge, train users, and collaborate with cross-functional teams to enhance stability.

The role emphasizes SQL-driven troubleshooting, ITIL-aligned processes, and staying current with emerging technologies to improve support performance and user experience.

Qualifications

• 1-2 years of experience in application support or a related field.
• Proficiency in SQL for data manipulation and analysis.
• Knowledge of ITIL practices for efficient incident management.
• Familiarity with monitoring tools to track application performance.
• Additional knowledge of PHP, ChatBOT, and RPA is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide L1/L2 support and incident management for application issues.
• Conduct root cause analysis to identify and resolve application performance problems.
• Create comprehensive documentation for knowledge sharing and future reference.
• Deliver effective user training sessions to ensure a smooth user experience.
• Collaborate with development, QA, and other teams to enhance application stability.
• Monitor application performance and identify areas for improvement.
• Utilize ITIL best practices to streamline support processes.
• Stay updated with the latest technologies and trends in application support.

Skills

SQL proficiency

ITIL practices

Monitoring tools

PHP

ChatBOT

RPA

Communication

Team collaboration

Tools

Monitoring tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Application Support Engineer, you will be responsible for handling L1/L2 support, managing incidents, and conducting root cause analysis. Your expertise will be crucial in maintaining seamless application performance. Additionally, you will be involved in documentation, user training, and collaboration with various teams to enhance our overall application support strategy.

Responsibilities

• Provide L1/L2 support and incident management for application issues.
• Conduct root cause analysis to identify and resolve application performance problems.
• Create comprehensive documentation for knowledge sharing and future reference.
• Deliver effective user training sessions to ensure a smooth user experience.
• Collaborate with development, QA, and other teams to enhance application stability.
• Monitor application performance and identify areas for improvement.
• Implement ITIL best practices to streamline support processes.
• Utilize SQL proficiency for data analysis and troubleshooting.
• Stay updated with the latest technologies and trends in application support.
• Ensure timely and accurate reporting of support activities.

Qualifications

• 1-2 years of experience in application support or a related field.
• Proficiency in SQL for data manipulation and analysis.
• Knowledge of ITIL practices for efficient incident management.
• Familiarity with monitoring tools to track application performance.
• Additional knowledge of PHP, ChatBOT, and RPA is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• A proactive approach to identifying and resolving issues.
• A passion for technology and a desire to stay updated with industry trends.

Job Info

• Job Identification 262159