Application Support Engineer

Accenture PLC; Kolkata District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accenture PLC in Kolkata is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across critical business systems. You will monitor applications, diagnose root causes, and implement fixes to ensure reliability and business continuity.

The role requires strong SAP CO Management Accounting expertise, excellent analytical skills, and the ability to collaborate with cross-functional teams to deliver effective solutions in a complex ERP

Qualifications

• Must have SAP CO Management Accounting expertise.
• Strong analytical and problem-solving abilities in finance and controlling modules.
• Experience diagnosing and resolving application issues in complex ERP environments.

Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability by identifying root causes and implementing corrective actions.
• Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
• Coordinate with stakeholders to prioritize and address critical issues promptly.

Skills

SAP CO Management Accounting

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP CO Management Accounting

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability by identifying root causes and implementing corrective actions.
• Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
• Coordinate with stakeholders to prioritize and address critical issues promptly.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP CO Management Accounting.
• Strong analytical and problem-solving abilities related to financial and controlling modules within enterprise resource planning systems.
• Experience in diagnosing and resolving application issues in complex business environments.
• Ability to work collaboratively with cross-functional teams to deliver effective solutions.
• Familiarity with system monitoring tools and incident management processes.
• Excellent communication skills to articulate technical information clearly to diverse audiences.

Additional Information:

• The candidate should have minimum 5 years of experience in SAP CO Management Accounting.
• This position is based at our Kolkata office.
• A 15 years full time education is required.