Application Support Engineer

Accenture in India; Khordha; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture in India is seeking an Application Support Engineer to investigate and resolve issues across SAP PP Production Planning and related modules. You will act as a subject matter expert, coordinating with business stakeholders and IT teams to maintain system stability and performance.

The role requires strong analytical skills, hands-on experience with SAP PP in discrete industries, and leadership to mentor juniors while guiding cross-functional decisions.

Qualifications

• Must have SAP PP Production Planning & Control in Discrete Industries.
• Strong understanding of production planning processes and discrete manufacturing workflows.
• Experience troubleshooting SAP production planning modules and analyzing system logs.

Responsibilities

• Act as SME, collaborate and guide the team.
• Make decisions for the team and drive accountability.
• Coordinate with multiple teams for issue resolution and priorities.
• Provide solutions applicable across teams to resolve problems.
• Mentor junior members to enhance technical skills.
• Facilitate communication between technical teams and business stakeholders.

Skills

SAP PP Production Planning

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

SAP PP Production Planning & Control Discrete Industries

Good to have skills

NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple system elements to maintain business continuity and support operational efficiency through timely and effective problem resolution.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Facilitate communication between technical teams and business stakeholders to ensure alignment on priorities and solutions.

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.
• Strong knowledge of production planning processes and discrete manufacturing workflows.
• Experience in troubleshooting and resolving complex issues within SAP production planning modules.
• Ability to analyze system logs and data to identify root causes of application problems.
• Familiarity with integration points between SAP PP and other enterprise resource planning modules.
• Excellent problem-solving skills with a focus on maintaining system stability and performance.

Additional Information

• The candidate should have minimum 7 years of experience in SAP PP Production Planning & Control Discrete Industries.
• This position is based at our BBDC1A - NON-STPI location.
• A 15 years full time education is required.