Technology Support Engineer

Accenture in India; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture in India is seeking a Technology Support Engineer to resolve incidents and manage changes across multiple business systems. You will implement RFCs, update knowledge bases, and collaborate with vendors and internal teams to ensure stable operations.

The role requires extensive SAP BW/4HANA data modeling and development experience and a proactive approach to maintaining system reliability and operational excellence.

Qualifications

• Must have SAP BW/4HANA data modeling and development experience.
• Strong understanding of data extraction, transformation and loading.
• Experience designing data models in SAP BW/4HANA environments.

Responsibilities

• Resolve incidents and problems to maintain operational stability.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams for issue resolution.
• Provide solutions and guidance across multiple teams and platforms.
• Coordinate with vendors and ensure minimal disruption during changes.
• Maintain and update knowledge base articles for troubleshooting.
• Support junior team members with guidance and expertise.
• Act as SME and contribute to key team decisions.

Skills

SAP BW/4HANA Data Modeling

Education

15 years full time education

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

SAP BW/4HANA Data Modeling & Development

Good to have skills

NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Support junior team members by providing guidance and sharing expertise.

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
• Experience in designing and developing data models within SAP BW/4HANA environments.
• Strong understanding of data extraction, transformation, and loading processes.
• Ability to troubleshoot and resolve complex data modeling and development issues.
• Familiarity with SAP BW/4HANA architecture and integration with other SAP modules.
• Skilled in optimizing data flows and improving system performance.

Additional Information

• The candidate should have minimum 8 years of experience in SAP BW/4HANA Data Modeling & Development.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.