Application Support Engineer

Accenture India Private Limited; Jaipur; In loco; INR 700.000 - 900.000; Tempo pieno

Descrizione del lavoro

Accenture India Private Limited is seeking an Application Support Engineer to act as a specialist in ServiceNow ITSM, troubleshooting incidents across critical business systems.

You will collaborate with multiple teams to resolve issues, drive root-cause analyses, and contribute to the ongoing improvement of service delivery with a strong customer focus.

Competenze

• Proficiency in ServiceNow IT Service Management.
• Experience with incident management and best practices.
• Experience with problem management and root cause analysis.
• Familiarity with change management and release management processes.

Mansioni

• Act as SME for the ServiceNow ITSM domain and guide incident resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Provide solutions for immediate and cross-team problems.
• Facilitate knowledge-sharing sessions to boost team capabilities.
• Monitor system performance and address potential issues proactively.
• Contribute to continuous improvement of service delivery.

Conoscenze

ServiceNow ITSM

Incident management

Problem management

Root cause analysis

Change management

Release management

Documentation

Formazione

15 years full time education

Descrizione del lavoro

Application Support Engineer Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational excellence.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong understanding of incident management processes and best practices.
• Experience with problem management and root cause analysis.
• Familiarity with change management and release management processes.
• Ability to create and maintain documentation for processes and procedures.

Additional Information

• The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.