Application Support Engineer

Accenture in India; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global consulting firm in Bengaluru is seeking an Application Support Engineer to identify and resolve issues within critical business systems. The ideal candidate will have at least 5 years of experience in ServiceNow implementation and possess relevant certifications. This full-time position emphasizes collaboration, problem-solving, and delivering high-quality support to users and stakeholders.

Qualifications

• Minimum 5 years of experience in ServiceNow implementation and consulting.

Responsibilities

• Lead ServiceNow implementation and customization projects.
• Manage onboarding and adoption of ServiceNow modules.
• Provide guidance on licensing and platform usage.
• Collaborate with stakeholders for requirement gathering.
• Develop and maintain workflows and service catalogs.
• Conduct training and enablement sessions.

Skills

ServiceNow

ITIL certifications

Education

15 years full time education

Job description

5 days ago Be among the first 25 applicants

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:

• Lead ServiceNow implementation and customization projects
• Manage onboarding and adoption of ServiceNow modules
• Provide guidance on licensing and platform usage
• Collaborate with stakeholders for requirement gathering
• Develop and maintain workflows and service catalogs
• Conduct training and enablement sessions

Professional & Technical Skills:

• ServiceNow CSA, ITIL certifications
• Experience in pre-sales, solutioning, and customer success

Additional Information:

• The candidate should have a minimum of 5+ years of experience in ServiceNow implementation and consulting.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Engineering
• Software Development