ServiceNow IT Operations Management

NITYO; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NITYO in Bengaluru, India is seeking an Applications Support Engineer to troubleshoot incidents across critical systems and drive AI-enabled improvements. The role requires 3+ years of hands-on experience with ServiceNow ITOM, strong problem-solving skills, and collaboration with cross-functional teams.

You will engage in proactive monitoring, document solutions, and share knowledge to promote continuous improvement, while applying GenAI and Agentic AI concepts to enhance enterprise workflows.

Qualifications

• Experience with ServiceNow IT Operations Management and incident management.
• Strong analytical and problem-solving abilities.
• Familiarity with ITIL and SDLC methodologies.
• Experience with Generative AI frameworks is a plus.
• Minimum 3 years of relevant experience.

Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges and automate processes.
• Troubleshoot and resolve incidents across multiple components of critical business systems.
• Document solutions and share knowledge to foster continuous improvement.
• Collaborate with stakeholders to understand needs and provide timely updates on issue resolution.
• Ensure scalable, responsible AI use and alignment with business objectives.

Skills

ServiceNow IT Operations Management

Analytical and problem-solving

Education

15 years full time education

Job description

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Operations ManagementGood to have skills : NAMminimum 3 year(s) of experience is required

Educational Qualification : 15 years full time educationSSeeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.

Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution. Professional & Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.- Experience with incident management and service request fulfillment processes.- Strong understanding of software development life cycle methodologies.- Experience with modern programming languages and frameworks.- Familiarity with ITIL framework and its application in service management.- Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.- A 15 years full time education is required.