ServiceNow ITSM / Application Support Engineer

Vrinda International; Karnataka; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Vrinda International is seeking an experienced ServiceNow ITSM / Application Support Engineer in Bengaluru, India. The role focuses on troubleshooting critical business applications, managing incidents and service requests, and contributing to AI-driven solutions using GenAI and Agentic AI.

You will collaborate with stakeholders, document solutions, and drive improvements in support processes while ensuring service continuity and reliability.

Qualifications

• Experience with ServiceNow ITSM and application support.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide application support and resolve incidents and issues.
• Handle ServiceNow ITSM incident management and service request fulfillment.
• Monitor applications and contribute to system reliability and performance.

Skills

Incident management

Analytical skills

Communication & stakeholder mgmt

Education

15 years full-time education

Job description

ServiceNow ITSM / Application Support Engineer

India > Bengaluru, India

Job Description

Experience: 6–8 Years

Work Mode: Full-Time

Role Overview:

We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities

• Provide application support and resolve incidents/issues.
• Work on ServiceNow ITSM, incident management and service request fulfillment.
• Monitor applications and contribute to system reliability.
• Collaborate with stakeholders and provide timely issue updates.
• Document solutions and contribute to support best practices.
• Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
• Participate in team discussions and independently handle complex issues.

Required Skills

• Incident Management & Service Request Fulfillment
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

Education: 15 years full-time education required