Application Support Engineer

Accenture in India; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A renowned global consulting firm in Hyderabad is seeking an Application Support Engineer to identify and solve critical business system issues. The role centers on utilizing Generative and Agentic AI to enhance solutions and requires a minimum of 3 years experience with ServiceNow IT Service Management. Ideal candidates will possess strong analytical skills and be able to align AI capabilities with business objectives. The position offers a dynamic, problem-solving environment with a focus on teamwork and stakeholder communication.

Qualifications

• Minimum 3 years of experience required.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.

Responsibilities

• Lead AI-driven solution design and delivery by applying Generative and Agentic AI.
• Expected to perform independently and become a Subject Matter Expert.
• Contribute in providing solutions to work-related problems.
• Assist in the development and implementation of best practices for application support.
• Engage with stakeholders for understanding needs and providing updates.

Skills

ServiceNow IT Service Management

Generative AI

Agentic AI

Analytical skills

Problem-solving skills

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must Have Skills

• ServiceNow IT Service Management

Good to Have Skills

NA

Experience

Minimum 3 year(s) of experience required.

Educational Qualification

15 years full time education

Summary

Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation. As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

Roles & Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

Professional & Technical Skills

• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.
• Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• A 15 years full time education is required.