Application Support Engineer

Capgemini; India; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini is seeking a skilled Application Support professional in India with 4-8 years of experience in Techno-Functional Support or Triage Engineering to troubleshoot third-party enterprise applications.

You will work with business stakeholders and external vendors, handle incident and problem management, and perform configurations independently. Experience with Hydro Water Generation / Hydroelectric Power Operations and PI System tools is highly valued.

Qualifications

• 4-8 years of experience in Application Support, Techno-Functional Support, or Triage Engineering roles.
• Strong experience supporting and troubleshooting third-party enterprise applications.
• Ability to configure applications and resolve small to medium complexity issues independently.
• Knowledge of incident management, problem management, and root cause analysis.
• Experience with business stakeholders and external vendors.
• Strong analytical and communication skills.
• Experience in Hydro Water Generation / Hydroelectric Power Operations.
• Exposure to operational technology (OT) and power generation applications.
• Experience with OSIsoft / AVEVA PI System.
• Strong working knowledge of PI DataLink for reporting, analysis, and data extraction.
• Familiarity with QA processes and software testing methodologies.
• Understanding of system integrations, interfaces, and data flows.

Skills

Analytical thinking

Communication skills

Incident management

Problem solving

Stakeholder management

Third-party app support

OT awareness

Hydro power operations familiarity

Tools

OSIsoft PI System

PI DataLink

Job description

Required Skills & Experience

• 4-8 years of experience in Application Support, Techno-Functional Support, or Triage Engineering roles.
• Strong experience supporting and troubleshooting third-party enterprise applications.
• Ability to perform application configuration and resolve small to medium complexity issues independently.
• Knowledge of incident management, problem management, and root cause analysis.
• Experience working with business stakeholders and external vendors.
• Strong analytical and communication skills.
• Experience in Hydro Water Generation / Hydroelectric Power Operations.
• Exposure to operational technology (OT) and power generation applications.
• Experience with OSIsoft / AVEVA PI System.
• Strong working knowledge of PI DataLink for reporting, analysis, and data extraction.
• Familiarity with QA processes and software testing methodologies.
• Understanding of system integrations, interfaces, and data flows.

Nice to Have

• Experience in Utility, Energy, or Power Generation sectors.
• Exposure to SCADA, Asset Management, Maintenance, or Operations applications.
• Knowledge of ITIL-based support processes.