Application Support Engineer

r3 Consultant; Mumbai; On-site; INR 420,000 - 650,000; Full time

Job summary

r3 Consultant is seeking an Application Support Engineer in Mumbai to provide technical support and maintenance for its software applications. The role emphasizes troubleshooting issues and maintaining performance to ensure a smooth user experience.

You will collaborate with end-users to understand issues, gather details, and provide effective solutions. This position requires 2+ years in application support, familiarity with support processes, and basic SQL knowledge to run queries.

Qualifications

• 2+ years of experience in application support or related IT role.
• Familiarity with software application management and support processes.
• Knowledge of SQL or databases to perform basic queries and troubleshooting.

Responsibilities

• Provide technical support and maintenance for our organisation's software applications.
• Troubleshoot issues to restore performance and prevent recurrence.
• Coordinate with internal teams and external vendors to resolve incidents.
• Collaborate closely with end-users to understand issues and provide effective solutions.

Skills

SQL

Application Support

Troubleshooting

Communication

Job description

Application Support Engineer :

We are looking for a dedicated Application Support Specialist to provide technical support and maintenance for our organisation's software applications. The ideal candidate will efficiently troubleshoot issues, coordinate with internal teams and external vendors, and ensure high-quality user experience and application performance

Collaborate closely with end-users to understand issues, gather information, and provide effective solutions.

2+ years of experience in application support or a related IT role.

Familiarity with software application management and support processes.

Knowledge of SQL or databases to perform basic queries and troubleshooting.