Application Support Engineer

Accenture in India; Hyderabad; On-site; INR 500,000 - 650,000; Full time

Job summary

Accenture in India is seeking an Applications Support Engineer in Hyderabad to act as a software detective, tirelessly investigating and resolving issues across essential business systems. You will monitor, troubleshoot, and collaborate with cross-functional teams to ensure high availability and reliable software performance.

The role emphasizes proactive problem solving, clear communication with stakeholders, and documentation of findings to support knowledge sharing and continuous improvement

Qualifications

• 15 years of full-time education required.
• Experience with SAP Document & Reporting Compliance is essential.
• Strong analytical and problem-solving abilities.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
• Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing.
• Assist in the continuous improvement of support processes to enhance system stability and user satisfaction.

Skills

SAP Document & Reporting Compliance

Education

15 years full time education

Job description

Project Role:

Application Support Engineer

Project Role Description:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills:

SAP Document and Reporting Compliance

Good to have skills:

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification:

15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
• Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing.
• Assist in the continuous improvement of support processes to enhance system stability and user satisfaction.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Document and Reporting Compliance.
• Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
• Experience in monitoring and maintaining business-critical applications to ensure high availability.
• Ability to work effectively within a team environment and contribute to collaborative problem-solving.
• Good communication skills to interact with technical and non-technical stakeholders.

Additional Information:

• The candidate should have minimum 3 years of experience in SAP Document and Reporting Compliance.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.