Application Support Engineer

Accenture India Private Limited; Nagpur District; On-site; INR 450,000 - 600,000; Full time

Job summary

Accenture India Private Limited is seeking an Application Support Engineer to act as a software detective, identifying and resolving issues within critical business systems. The role requires at least 3 years of experience with ServiceNow HRSD and familiarity with ITSM.

The incumbent will document solutions, analyze system performance, and collaborate with the team to enhance overall efficiency. The position is based at Bengaluru with responsibilities that include independent work, SME

Qualifications

• Must To Have Skills: Proficiency in ServiceNow HRSD.

Responsibilities

• Perform independently and become an SME.
• Participate in team discussions.
• Provide solutions to work related problems.
• Assist in development and implementation of best practices for system support.
• Provide training and guidance to junior team members on troubleshooting techniques.

Skills

ServiceNow HRSD

ServiceNow ITSM

Analytical skills

System integration

Documentation

Education

15 years of full time education

Job description

Application Support Engineer Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Human Resource Service Delivery (HRSD) Good to have skills : ServiceNow IT Service Management (ITSM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for documenting solutions and providing insights to enhance system efficiency, contributing to the overall success of the organization.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for system support.
• Provide training and guidance to junior team members on troubleshooting techniques.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).
• Good To Have Skills: Experience with ServiceNow IT Service Management.
• Strong analytical skills to diagnose and resolve software issues.
• Familiarity with system integration and data management principles.
• Ability to document processes and solutions clearly for future reference.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Management (HR).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.