Application Support Engineer

Zoho; Hyderabad; On-site; INR 1,300,000 - 1,400,000; Full time

Job summary

Zoho seeks an experienced Application Support Engineer to ensure stability, performance, and reliability of critical software. You will be the liaison between technical operations and business stakeholders, driving automation and AMS lifecycle management.

You will leverage Java and Python to troubleshoot issues, develop AMS solutions, and implement ITIL-aligned incident, problem, and change processes. Collaboration with development teams is essential for smooth deployments.

Qualifications

• 5+ years of professional experience in application support within the IT Services sector.
• Strong proficiency in Java and Python with focus on scripting and automation.
• Experience managing custom AMS environments and application administration duties.
• Solid knowledge of Incident, Problem, and Change Management frameworks.
• Advanced debugging capabilities with a track record of resolving complex issues.

Responsibilities

• Execute application administration tasks to ensure optimal performance and availability.
• Lead resolution of incidents, problems, and change requests following ITIL practices.
• Develop and maintain AMS solutions to enhance operational efficiency.
• Design and implement automation scripts using Python and Java.
• Perform deep-dive debugging and root cause analysis.
• Collaborate with development teams to support deployments and maintenance cycles.

Skills

Java

Python

Automation

AMS

Incident Management

Change Management

Tools

ITIL

Job description

Job Description

Summary

We are seeking an experienced Application Support Engineer to join our IT Services team. In this pivotal role, you will ensure the stability, performance, and reliability of our critical software applications. You will act as a key liaison between technical operations and business stakeholders, leveraging your expertise in Java and Python to troubleshoot complex issues, automate routine tasks, and manage the full lifecycle of application administration, incidents, problems, and changes. Your contributions will be essential in maintaining high service levels and driving continuous improvement within our support framework.

Responsibilities

• Execute comprehensive application administration tasks to ensure optimal system performance and availability.
• Lead the resolution of incidents, problems, and change requests following established ITIL best practices.
• Develop and maintain custom Application Management Services (AMS) solutions to enhance operational efficiency.
• Design and implement automation scripts using Python and Java to streamline support processes and reduce manual intervention.
• Perform deep-dive debugging and root cause analysis to identify and resolve technical anomalies promptly.
• Collaborate with development teams to facilitate smooth deployment and maintenance cycles.

Requirements

• Possess a minimum of 5 years of professional experience in application support within the IT Services sector.
• Demonstrate strong proficiency in Java and Python programming, with a focus on scripting and automation.
• Show proven expertise in managing custom AMS environments and handling application administration duties.
• Exhibit solid knowledge of Incident, Problem, and Change Management frameworks and methodologies.
• Display advanced debugging capabilities with a track record of resolving complex technical issues.
• Be prepared to operate within a salary range of ₹13-14 lpa.