Application Support Professional (Unix/Linux, Python)

Infosys; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Infosys is seeking an experienced professional for L2 production support in Bengaluru, India. Responsibilities include monitoring application health, troubleshooting issues, and supporting Python-based applications in Unix/Linux environments.

The ideal candidate should have a Master’s or Bachelor's degree in relevant fields and expertise in enterprise applications support and batch management.

Qualifications

• 5+ years of experience in L2 support for enterprise applications.
• Proficient in Unix/Linux environments.
• Experience with Python and batch job management.

Responsibilities

• Provide L2 production support for enterprise applications.
• Monitor application health and system performance.
• Troubleshoot and resolve system-related issues.
• Support Python-based applications/scripts.
• Coordinate with teams for issue resolution.

Skills

L2 production support

Unix/Linux environments

Python

Log analysis

Batch job management

Education

Master Of Engineering

MCA

MTech

Bachelor Of Comp. Applications

Bachelor Of Science

Bachelor Of Engineering

Bachelor Of Technology

Job description

Educational Requirements Master Of Engineering, MCA, MTech, Bachelor Of Comp. Applications,Bachelor Of Science, Bachelor Of Engineering, Bachelor Of Technology

Service Line Cloud Infrastructure Services

Responsibilities

• Provide L2 production support for enterprise applications in Unix/Linux environments
• Monitor application health, logs, and system performance to ensure uptime and SLA adherence
• Troubleshoot and resolve application, batch job, and system-related issues
• Perform log analysis, debugging, and root cause analysis for recurring incidents
• Support Python-based applications/scripts, including debugging and minor enhancements
• Monitor and manage batch jobs, scheduling, and job failures (AutoSys/cron or similar)
• Coordinate with L1/L3 teams, developers, and infrastructure teams for issue resolution
• Handle incidents, service requests, and problem management in line with ITIL processes
• Support deployments, releases, and environment validation activities
• Maintain documentation, SOPs, and knowledge base articles

Preferred Skills

• Technology->Open System->UNIX
• Technology->Open System->Linux
• Technology->OpenSystem->Python - OpenSystem