Application Support Professional

Yotta Infrastructure; Panvel; On-site; INR 600,000 - 900,000; Full time

Job summary

Yotta Infrastructure is seeking an experienced Application Support professional in Maharashtra, India. The role involves providing production and UAT application support, monitoring logs and alerts, and maintaining Linux servers.

You will work with Java, Python, Angular, and Node.js to fix bugs, enhance features, and support API development and CI/CD deployments. The ideal candidate has extensive experience with REST APIs, SQL, Docker, and Kubernetes, plus strong communication and documentation

Qualifications

• 13 years of experience required.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide application support for production and UAT environments.
• Monitor applications, logs, and alerts; proactively identify and resolve issues.
• Manage and maintain Linux servers.
• Work on bug fixes, minor enhancements, and development support tasks using Java, Python, Angular, and Node.js.
• Assist with API troubleshooting, debugging, and performance tuning.
• Provide deployment support, including CI/CD pipelines, builds, and releases.
• Coordinate with cross-functional teams for issue resolution.
• Maintain documentation for known issues, fixes, and support processes.
• Support database-related activities, including basic queries, data validation, and troubleshooting.
• Participate in on-call/customer support activities when required.
• Learn and follow secure coding practices and software development best practices.
• Act as the primary point of contact for customer support by logging, categorizing, assigning, and tracking application support tickets through to closure while ensuring adherence to defined SLAs.
• Monitor the support ticket queue, proactively follow up on open issues, communicate regular status updates to customers, and coordinate with internal teams to ensure timely resolution.
• Investigate, troubleshoot, and resolve application-related incidents and service requests, escalating complex issues when required and ensuring root cause analysis is documented.
• Maintain clear and professional communication with customers throughout the support lifecycle, providing timely updates, managing expectations, and ensuring high customer satisfaction.
• Create and maintain accurate ticket documentation, including issue details, troubleshooting steps, resolution notes, and knowledge base articles to improve future support efficiency.
• Perform post-resolution validation with customers, ensure successful issue closure, and identify opportunities to reduce recurring incidents through process improvements.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Linux

Java

Python

Angular

Node.js

REST APIs

SQL

Docker

Kubernetes

Job description

Job Responsibilities

Application Support :

• Provide application support for production and UAT environments.
• Monitor applications, logs, and alerts; proactively identify and resolve issues.
• Manage and maintain Linux servers.
• Work on bug fixes, minor enhancements, and development support tasks using Java, Python, Angular, and Node.js.
• Assist with API troubleshooting, debugging, and performance tuning.
• Provide deployment support, including CI/CD pipelines, builds, and releases.
• Coordinate with cross-functional teams such as Development, QA, and Infrastructure for issue resolution.
• Maintain documentation for known issues, fixes, and support processes.
• Support database-related activities, including basic queries, data validation, and troubleshooting.
• Participate in on-call/customer support activities when required.
• Learn and follow secure coding practices and software development best practices.
• Act as the primary point of contact for customer support by logging, categorizing, assigning, and tracking application support tickets through to closure while ensuring adherence to defined SLAs.
• Monitor the support ticket queue, proactively follow up on open issues, communicate regular status updates to customers, and coordinate with internal teams to ensure timely resolution.
• Investigate, troubleshoot, and resolve application-related incidents and service requests, escalating complex issues when required and ensuring root cause analysis is documented.
• Maintain clear and professional communication with customers throughout the support lifecycle, providing timely updates, managing expectations, and ensuring high customer satisfaction.
• Create and maintain accurate ticket documentation, including issue details, troubleshooting steps, resolution notes, and knowledge base articles to improve future support efficiency.
• Perform post-resolution validation with customers, ensure successful issue closure, and identify opportunities to reduce recurring incidents through process improvements.

Development Support

• Assist in the development and enhancement of applications using Java and/or Python.
• Fix bugs and implement minor feature changes.
• Write clean, maintainable, and efficient code.
• Support API development and integration tasks.
• Participate in code reviews and testing activities.

Technical Skills

• Familiarity with Linux commands and shell scripting.
• Basic knowledge of Java, JavaScript, and Python.
• Basic exposure to Spring Boot, Flask, FastAPI, Node.js, and Angular/Angular Native.
• Understanding of Object-Oriented Programming (OOP) concepts.
• Familiarity with HTML, CSS, and JavaScript.
• Basic knowledge of SQL and relational databases.
• Understanding of REST APIs.
• Familiarity with JSON, HTTP methods, and status codes.
• Awareness of Docker and Kubernetes.
• Understanding of Linux fundamentals.

Soft Skills

• A self-starter who consistently looks for opportunities to innovate and enhance the customer experience.
• Strong communication skills with the ability to clearly articulate ideas, approaches, and technical details to peers and leaders.
• Strong documentation skills and attention to detail.
• Willingness to learn new technologies and continuously develop technical skills.
• Ability to work effectively in a team-based environment.
• Positive attitude and strong ownership mindset.

Qualification & Experience

• Experience: 13 years
• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.