Application Support Engineer

Accenture in India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India seeks an Application Support Engineer to monitor and investigate issues across critical business systems. You will act as a software detective, ensuring smooth operation and rapid resolution within a dynamic environment.

The role requires strong Kubernetes experience, collaboration across teams, and a proactive approach to maintaining system reliability and performance in a competitive services landscape.

Qualifications

• Must have Google Kubernetes Engine expertise.
• Minimum 5 years of experience in Application Support.
• 15 years of full time education required.

Responsibilities

• Be the SME, collaborate and manage the team to perform.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system uptime.
• Mentor junior team members to enhance problem-solving skills and technical knowledge.
• Continuously evaluate and improve support processes to increase efficiency.

Skills

Google Kubernetes Engine

Education

15 years full time education

Job description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Google Kubernetes Engine

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall reliability and performance of business services. The work environment is dynamic, requiring adaptability and a keen eye for detail to support complex software ecosystems effectively.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system uptime.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Google Kubernetes Engine.
• Experience with container orchestration and management within cloud environments.
• Strong understanding of cloud infrastructure and deployment models.
• Ability to troubleshoot complex distributed systems and application issues.
• Familiarity with monitoring tools and incident management practices.
• Knowledge of automation and scripting to support operational tasks.

Additional Information:

• The candidate should have minimum 5 years of experience in Google Kubernetes Engine.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.