Application Support Engineer

Tanla Platforms; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tanla Platforms is seeking a Systems Engineer to deploy product updates, troubleshoot issues, and implement customer-focused integrations. The candidate will work with internal teams and be responsible for configuration and troubleshooting of Karix products, using scripting and automation to improve operations.

The role requires familiarity with Linux, shell scripting, and monitoring basics, with a strong emphasis on reliable, secure operations and good communication skills.

Qualifications

• Proficient with Linux OS and basic Windows commands.
• Experience in SQL querying and shell scripting.
• Familiarity with monitoring tools like Nagios and web servers such as Apache or Nginx.

Responsibilities

• Deploy product updates and integrations as requested by internal teams or customers.
• Provide Level 2 technical support for internal teams.
• Build tools to reduce errors and improve customer experience.
• Perform root cause analysis for production errors.
• Investigate, resolve technical issues, deploy updates and fixes.
• Develop scripts to automate visualization.
• Design procedures for system troubleshooting and maintenance.
• Provide 24x7 support with flexibility for shifts.

Skills

Linux OS

SQL Queries

Linux Commands

Shell Scripting

Nagios

Apache/Nginx

Networking Basics

Communication

IT Operations

Education

B.E./B.Tech./BCA/MCA

Job description

Job Scope:

Systems Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. The position works closely with internal teams and responsible for configuration and troubleshooting of Karix products. Candidates should be familiar with Ansible or shell scripting, Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Job Responsibilities:

• Implement integrations requested by Internal teams / customers
• Provide Level 2 technical support and queries coming from Internal teams
• Build tools to reduce occurrences of errors and improve customer experience
• Perform root cause analysis for production errors
• Investigate and resolve technical issues, Deploy updates and fixes
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance
• 24*7 support, should be flexible for shifts

Qualification and Experience:

• (2-5 years of Experience)
• B.E/B. Tech/BCA/MCA
• Candidate must be associated with computers & technical background

Knowledge and Skills:

• Linux OS.
• SQL Queries.
• Basic command of Linux and windows.
• Monitoring tool like nagios.
• Apache/Nginx web servers.
• Basic Network.
• File system knowledge.
• Linux Commands & Shell Scripting.
• Excellent communication skills with level of energy
• Knowledge of best practices and IT operations in an always-up, always-available service.