Senior Systems Operations Engineer

Randstad; Hyderabad; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Randstad Hyderabad is seeking an experienced Systems Engineer to lead operational support for production systems and batch processes. You will manage incidents, coordinate with vendors, and drive improvements to reduce manual intervention while ensuring SLA compliance.

Candidates should have 6–10 years' experience, strong analytical skills, and hands-on knowledge of Windows/Linux, Oracle DB, Splunk, AppDynamics, Grafana, and Autosys.

Qualifications

• University degree (B.E./B.Tech) in Technology.
• Hands-on 4+ years in Application and Production Support with Windows/Linux OS and Oracle database.
• Experience with Splunk, App Dynamics, Grafana and Autosys.
• Good understanding of Incident & Problem Management and ServiceNow.
• Self-starter with good verbal and communication skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute in increasing system efficiencies and lowering human intervention time on related tasks.
• Review and analyze operational systems and tools to ensure high availability.
• Work with vendors and technical personnel for problem resolution.
• Lead team to meet technical deliverables with strong process controls.
• Collaborate with vendors to resolve technical issues and maximize uptime.

Skills

Verbal communication

Analytical skills

Problem solving

Education

B.E./B.Tech in Technology

Tools

Windows OS

Linux OS

Oracle DB

Splunk

App Dynamics

Grafana

Autosys

Job description

Experience from 6 to 10 years

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners.

• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.

• Oversee and ensure nightly batch completes within agreed business SLA’s.

• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.

• Following documented escalation procedures.

• Performing application health checks and ensuring that all applications are green before the start of business.

• Documenting known production incidents into knowledge base.

• Release co-ordination with stakeholders to ensure smooth deployment into production.

• Participate in BCP/DR activity to ensure BCP readiness of production environment.

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during MIM call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

Job Expectations:

• University degree (B.E. / B.Tech) in Technology.

• Hands on experience of 4+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database

• Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys

• Good understanding of Incident & Problem Management and Service Now

• Self-starter with good verbal and communication skills

• Strong analytical and problem-solving skills