Technical Support Engineer

SourcingXPress; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SourcingXPress is hiring a Software Engineer (Support Analyst) in Hyderabad with 5 years of production support experience. You will work in a hybrid model (two days in office) and handle Java, Unix, Azure, Kubernetes, Docker and SQL based issues in a timely manner.

Responsibilities include monitoring alerts, resolving incidents, conducting root-cause analysis and ensuring SLA compliance while maintaining logs and coordinating with internal and external teams.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure, Kubernetes and Docker & SQL.
• Willing to work in 24x7 shifts on rotational basis.

Responsibilities

• Monitor alerts and report issues impacting business.
• Troubleshoot problems and provide code fixes and testing.
• Handle incidents and ensure SLA compliance.
• Maintain logs and ensure timely delivery of tasks.

Skills

Linux

Java

Azure

Unix

SQL

Kubernetes

Docker

Tools

Kubernetes

Docker

Job description

Job Description

Position: Software Engineer (Support Analyst)

Mandatory Skills: Linux, JAVA, Azure

Job Mode: Hybrid (Two days work from office)

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.