Application Support Engineer

Vikruthi Technologies; Chennai District, Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Vikruthi Technologies in Chennai is seeking a customer success engineer to resolve queries and ensure smooth product operation. You will collaborate with R&D and Services to address bugs and keep project timelines on track.

You will react quickly to major customer issues and manage complex accounts, understanding their hardware and software configurations to deliver timely solutions.

Qualifications

• Experience in software installation and database management (SQL Server, Oracle).
• Proficiency with cloud platforms AWS, Azure and Google Cloud.
• Ability to resolve customer queries and manage complex hardware/software setups.

Responsibilities

• Resolve customer queries and issues promptly
• Collaborate with R&D, Services to address bugs & ensure project timelines
• React quickly to major customer issues
• Manage complex customer accounts and understand their hardware and software setups

Tools

SQL Server

Oracle

AWS

Azure

Google Cloud

Job description

• Resolve customer queries and issues promptly


• Collaborate with R&D, Services to address bugs & ensure project timelines


• React quickly to major customer issues


• Manage complex customer accounts and understand their hardware and software setups

Required Candidate profile

• Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).