Job Scope:
We are seeking an experienced Application Support Engineer to join our team. The successful candidate will be responsible for maintaining, monitoring, and troubleshooting 24x7 mission-critical production systems.
Total /Relevant Experience:
- 5 years of experience in application support or a related field.
Key Responsibilities:
- Maintain, monitor, and troubleshoot 24x7 mission-critical production systems to ensure high availability and performance.
- Ensure monitored parameters are in order and solve/escalate in case of anomalies.
- Ensure backups are maintained and scheduled jobs are completed. Debug application-level issues and resolve or elevate to the engineering team.
- Provide insights and feedback to the engineering and product teams to improve system performance and reliability.
- Develop new features and integrations in coordination with the development team.
Must-have skill:
- Strong knowledge of Linux and Linux commands.
- Experience with MySQL structured data and Mongodb unstructured data.
- Thorough knowledge of at least one programming language (e.g., JavaScript).
- Must be willing to work in shifts (including nights, weekends, and holidays).
- Excellent logical aptitude and problem-solving skills.
- Awareness of cloud technologies are a definite plus.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to learn and adapt to new technologies and systems.
- Strong problem-solving and debugging skills, with the ability to analyze application issues, identify root causes, and implement efficient, reliable solutions.
- Hands-on experience with Vue.js, Node.js, and Express.js for developing, debugging, and maintaining web applications and REST APIs.
Good-to-Have Skills:
- Experience with cloud platforms, enterprise SaaS and/or AI infrastructure.
- Background in UX, design thinking, systems design or customer experience strategy.
- Exposure to high-growth, fast-paced environments where scaling is a priority.
Qualifications Criteria:
- Bachelor's degree in computer science or graduation or equivalent
- Certification if any.
- RHEL
- Others
Please Note:
This is an Application Support role that requires skills in Node.js, Vue.js, and Linux. Please note that this is not a development-focused role and involves working in rotational shifts.