Application Support Engineer

WNY Consulting Minds; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

WNY Consulting Minds in Bengaluru, India is seeking an Accountant to provide application support, incident management, troubleshooting, vendor coordination and knowledge management. This role focuses on maintaining service stability, timely incident resolution, and a strong user experience.

You will engage with internal users, product leaders, SMEs, and vendors to resolve prioritized issues, document steps, and contribute to improved processes and operations.

Qualifications

• Experience with business applications such as working paper systems, tax applications, CRM/ERP platforms, or enterprise productivity tools.
• Strong troubleshooting, analytical thinking, and problemsolving skills.
• Excellent communication skills with the ability to translate technical issues into language understandable by nontechnical users.

Responsibilities

• Provide frontline and escalation support for assigned applications, including working papers, tax software, cloud solutions, enterprise platforms, or internally developed tools.
• Assess incoming requests, determine root cause, and resolve or elevate issues promptly to development teams, product owners, or thirdparty vendors as required.
• Build trust with internal users through professionalism, responsiveness, and clearly communicated solutions.
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base; support KCSaligned content creation.
• Assist in preparing release notes, training materials, and userfocused documentation.

Skills

Troubleshooting

Communication

Customer service

Cross-training

Problem solving

Education

Bachelor or Masters Commerce/Accounting

Bachelor or Master of Business Administration

Tools

Tax software

CRM/ERP platforms

Cloud solutions

Job description

We are looking for an Accountant who can provide application support, incident management, troubleshooting, vendor coordination, and knowledge management. The successful candidate will act as a trusted application support resource, ensuring service stability, timely resolution of incidents, and a strong user experience.

Responsibilities:

• Provide frontline and escalation support for assigned applications, including working papers, tax software, cloud solutions, enterprise platforms, or internally developed tools.
  
• Assess incoming requests, determine root cause, and resolve or elevate issues promptly to development teams, product owners, or thirdparty vendors as required.
  
• Build trust with internal users through professionalism, responsiveness, and clearly communicated solutions.
  
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base; support KCSaligned content creation.
  
• Assist in preparing release notes, training materials, and userfocused documentation.
  
• Develop a strong understanding of application functionality from the users perspective to improve business processes.
  
• Identify recurring issues and collaborate with development or product teams to improve system stability and usability.
  
• Contribute ideas to enhance operational workflows, user experience, or support processes.
  
• Engage with internal product leaders, SMEs, developers, and external vendors to resolve prioritized issues.
  
• Escalate complex or unclear issues with thorough documentation and clarity.
  

Requirements

Skills:

• Experience with business applications such as working paper systems, tax applications, CRM/ERP platforms, or enterprise productivity tools depending on domain assignment.
  
• Strong troubleshooting, analytical thinking, and problemsolving skills.
  
• Excellent communication skills with the ability to translate technical issues into language understandable by nontechnical users.
  
• Demonstrated customerservice mindset and ability to build professional relationships.
  
• Collaborative approach with a willingness to learn and crosstrain.
  

Educational Qualifications

• Bachelor Or Masters Commerce/Accounting
  
• Bachelor Or Master of Business Administration