Application Support Engineer

Accenture in India; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Accenture in India in Bengaluru is seeking an Application Support Engineer to investigate and resolve issues across multiple components of essential business systems. This role requires a proactive approach to problem solving and close collaboration with cross-functional teams to maintain system stability and performance.

The position emphasizes data-driven analysis of logs and metrics, coordinating with stakeholders to prioritize fixes, and mentoring junior team members to enhance technical

Qualifications

• Must have skills: Proficiency in Data Science.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience with data analysis techniques to interpret system logs and performance metrics.

Responsibilities

• SME-level collaboration and team management responsibilities as described.
• Make key decisions and engage with multiple teams to address system issues.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance problem-solving capabilities and technical knowledge.
• Monitor system performance and implement improvements to prevent recurring issues.

Skills

Data Science

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Data Science

Good to have skills

NA

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.


• Responsible for team decisions.


• Engage with multiple teams and contribute on key decisions.


• Provide solutions to problems for their immediate team and across multiple teams.


• Coordinate with stakeholders to prioritize and address system issues effectively.


• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.


• Monitor system performance and implement improvements to prevent recurring issues.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Data Science.


• Strong analytical skills to diagnose and troubleshoot complex software issues.


• Experience with data analysis techniques to interpret system logs and performance metrics.


• Ability to work with cross-functional teams to understand system dependencies and impacts.


• Familiarity with scripting and automation to streamline support processes.


• Excellent communication skills to document findings and collaborate with technical and non-technical stakeholders.

Additional Information

• The candidate should have minimum 7.5 years of experience in Data Science.


• This position is based at our Bengaluru office.


• A 15 years full time education is required.