Application Support Analyst

Credy; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A tech company in Bengaluru is seeking an Application Support professional to manage customer queries and ensure smooth platform operations. You will handle incidents, follow SOPs, and coordinate with other teams. The ideal candidate has at least 1 year of experience in app or product support, with a foundational understanding of APIs, JSON, and monitoring tools. Strong communication skills are essential for customer interactions in this role.

Qualifications

• Minimum 1 year of experience as App support or product support.
• Basic understanding of APIs, JSON, and request/response flow.
• Ability to read logs and use monitoring tools.

Responsibilities

• Incident Handling and Production Support.
• Escalation and Coordination.
• Monitoring and Alerts.
• Documentation and SOP Adherence.
• Customer Interaction.

Skills

Incident Handling

Customer Interaction

Monitoring Tools

API Understanding

Job description

The L1 Application Support team is the first line of defence for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and elevate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Responsibilities

• Incident Handling and Production Support.
• Escalation and Coordination.
• Monitoring and Alerts.
• Documentation and SOP Adherence.
• Customer Interaction.

Requirements

• Minimum 1 year of experience as App support or product support.
• Basic understanding of APIs, JSON, and request/response flow.
• Ability to read logs and use monitoring tools.
• Strong communication and customer-handling skills.