Application Support Engineer (L1 Prod Support Analyst)

ISHR; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading IT support company in Mumbai is seeking an Application Support Engineer (L1 Prod Support Analyst) with 4 years of experience in application support. The ideal candidate will possess strong technical skills in PL/SQL and Unix, along with knowledge of incident management tools like AppDynamics and Splunk. Effective communication and a collaborative approach are essential, as the role involves working under pressure and flexible hours, including weekends. A supportive environment and growth opportunities are provided.

Qualifications

• 4 years hands-on experience in application support.
• Basic SDLC knowledge is required.
• 2 to 4 years' technical experience in web-based environments.

Responsibilities

• Provide technical support for applications and resolve incidents.
• Monitor application performance and ensure uptime.
• Collaborate with cross-functional teams to improve systems.

Skills

Application support

PL/SQL

Unix

Shell scripting

Python

Incident management

Monitoring tools

Tools

CloudProber

AppDynamics

Splunk

Grafana

Dynatrace

Job description

About the job Application Support Engineer (L1 Prod Support Analyst)

• 4 Years hands-on experience in application support
• Basic SDLC knowledge
• 2 to 4 years' technical experience in web-based environments
• Strong technical skills: PL/SQL, Unix, shell scripting (Shell, Python)
• Familiarity with enterprise incident management, monitoring tools (CloudProber, AppDynamics, Splunk, Grafana, Dynatrace)
• Excellent communication and interpersonal skills.
• Effective time management and ability to work under pressure.
• Collaborative teamwork and flexibility in working hours, including weekends and shifts.